• PRICING

    All prices shown online are per room per night (unless otherwise stated).  Prices are subject to Value Added Tax at the current prevailing rate.

    Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation.

  • AVAILABILITY

    Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

  • CHILDREN

    Children (under the age of 18) can only stay if accompanied by a parent or guardian. 

    Please contact the hotel directly for more information relating to bookings with children.

  • GUESTS WITH IMPAIRED MOBILITY

    Craigard Hotel unfortunately due to its historic layout is unsuitable for guests with impaired mobility.

  • SMOKING POLICY

    Please note that ALL CRAIGARD HOTEL rooms and public areas are NON-SMOKING (£150 fine applies)

  • PETS

    Pets are not permitted, with the exception of guide dogs.

  • CAR PARKING

    Available on site. Craigard Hotel accept no responsibility for damage, accident or loss.

  • ARRIVAL AND DEPARTURE

    Hotel rooms are available from 2pm on the day of arrival. Rooms must be vacated by 10.30am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.

    Your room will be held for your arrival until 11.00am the morning following the first night of your reservation.

    In the event of a non-arrival, we reserve the right to re-sell the room after 2pm the day following the first night of your reservation.

  • ROOM TYPES

    Craigard Hotel rooms vary by type and have slight variations within a room type. During the booking process, should the one you require not be available another room of same grade will be provided.

  • DEPOSITS AND PRE-PAYMENTS

    Deposits and pre-payments are required for all of the rates. Payment is taken from your credit or debit card at the time of booking (or shortly thereafter).  As of January 2022 deposit is a set rate of £30 per room per night. See 'Cancellations and Amendments' below for details on cancellations. 

  • CANCELLATIONS AND AMENDMENTS

    All cancellations and amendments must be made in accordance with our cancellation terms.

    Guests booking rooms must notify our reservation team or the hotel of any cancellations 72 hours prior of arrival date. Cancellations after that time are non-refundable and non-transferable.

    After check-in, the remaining part of all guest reservations is non-transferable and non-refundable.

  • REQUESTS

    Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, unfortunately we cannot guarantee that we will be able to meet any particular requests which you may make and our failure to meet the request shall incur no financial penalty.

  • COMPLAINTS OR COMMENTS

    We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.

    Problems which cannot be resolved there and then should be notified by email to craigardh@aol.com.

  • GENERAL INFORMATION

    Whilst we make every effort to ensure that the material contained on the Craigard Hotels website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website.

    We may retain your credit or debit card details and you consent to us debiting such amounts for which you are responsible as a result of any damage caused to your Craigard Hotel room by you during your stay. These amounts may be debited from your card without prior notification.

    We shall have no responsibility for any property left in or damaged as a result of being in your Craigard Hotel room during your stay.

  • PRIVACY POLICY

    The Craigard Hotel values you as our guest and recognises that privacy is important to you. We want you to be familiar with how we collect, use and disclose information. By providing Personal and Other Information to us, you agree to the terms and conditions of this Privacy Statement.

    Collection of Personal Information

    “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. We may collect Personal Information such as:

    • Name, gender, home and work address, telephone number and email address, your business title, date and place of birth, nationality, passport, visa or other government-issued identification information;

    • Guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, information and observations about your service preferences (including room type, facilities, holiday preferences, amenities requested, ages of children or any other aspects of the Services used);

    • Telephone numbers dialled, faxes sent/received or receipt of telephone messages when connected to the telephone services we may provide guests during their stay;

    • Credit and debit card number;

    • Employer or other relevant details if you are an employee of a corporate account, a vendor or other type of business partner (e.g., travel agent or meeting and event planner);

    • Additional contact information about you that we may obtain through third parties with whom we do business (e.g. travel agents or similar providers);

    • Profile picture;

    • Social media account ID or user ID.


    If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.

    We and our service providers may collect Personal Information in a variety of ways, including:

    • Through Our Online Services: We may collect Personal Information when you make a reservation or otherwise purchase goods and services from us, communicate with us via online chat services, inform us of any special requests or preferences you may have, or sign up for a newsletter or participate in a survey, contest, or promotional offer.

    • Through Our Offline Services: We may collect Personal Information from you offline, such as when you visit one of our hotels or make a reservation in person.

    • From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners, and from social media platforms (including from people with whom you are friends or otherwise connected). For example, if you elect to login to, connect with or link to, the Online Services using your social media account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles.


    Use of Personal Information

    We may use Personal Information in a variety of ways, including:

    • To provide the services you request, such as to facilitate reservations, send confirmations or pre-arrival messages, to assist you with meetings, events or celebrations, and provide you with other information about the area and the hotel at which you are scheduled to stay.

    • To complete and fulfil your reservation and stay, for example, to process your payment, ensure that your room is available, and provide you with related customer service.

    • To send you administrative information, marketing communications, promotional offers, periodic customer satisfaction, market research or quality assurance surveys.

    • To personalise your experience when you stay in one of our hotels and with respect to the Online Services by presenting products and offers tailored to you.

    • For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention (including through the use of closed circuit television, card keys, and other security systems), developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.


    In addition, when you choose to post information on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including, without limitation, our Social Media Pages such as Facebook or Instagram) any such information you post or disclose through these services will become public and may be available to other users and the general public. We urge you to be very careful when deciding to disclose any information on the Online Services.

    We may also use and disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

    Collection of Other Information

    “Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

    • Browser and device information

    • App usage data

    • Information collected through cookies, pixel tags and other technologies

    • Demographic information and other information provided by you

    • Aggregated information


    If you would like to access, rectify, erase, restrict processing, transfer your data to another party or object your Personal Information that you have previously provided to us, you may contact us at craigardh@aol.com, or

    The Craigard Hotel, Castlebay, Isle of Barra, HS95XD.

    In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or other limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request


    We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.

    Use of Services by Minors

    The Services are not directed to individuals under the age of eighteen (18) and we request that they do not provide Personal Information through the Services.

    Updates to this Privacy Policy

    We may change this Privacy Statement. Any changes will become effective when we post the revised Privacy Statement on the Online Services.

    Contacting Us

    If you have any questions about this Privacy Statement, please contact us at craigardh@aol.com or:

    The Craigard Hotel
    Castlebay
    Isle of Barra
    HS95XD

    Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.